Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Eligible returns are issued as store credit.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or email proof of purchase.

FINAL SALE ITEMS

Accessories, pre-orders, custom orders, special orders, personalized items, sale or clearance items, and gift cards are final sale and cannot be returned unless they arrive defective or damaged.

STARTING A RETURN

To request a return, contact us at info@holaguava.com within 10 days of receiving your order. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

STORE CREDIT

Once we receive and inspect your return, we’ll let you know whether it has been approved. Approved returns will be issued as store credit.

EXCHANGES

The fastest way to receive a different item is to return the item you have and, once the return is accepted and your store credit is issued, place a new order.

You can always contact us with return questions at info@holaguava.com.